1. Introduction
These Terms and Conditions ("Terms") govern your use of Gatherova services provided by Gatherova Ltd ("we", "us", "our"). By subscribing to or using any Gatherova service, you agree to be bound by these Terms.
2. Services
Gatherova provides church and organisation management software, including a WordPress plugin, hosted platform, and dedicated WordPress hosting. The specific features available depend on your chosen plan.
3. Account Registration
You must provide accurate, complete information when creating an account. You are responsible for maintaining the security of your account credentials. You must notify us immediately of any unauthorised access.
4. Payment & Billing
Subscription fees are charged in advance on a monthly or annual basis as selected during signup. All prices are in GBP and exclude VAT unless stated otherwise. We reserve the right to change pricing with 30 days' notice. Price changes do not affect existing subscriptions until renewal.
Failed payments may result in service suspension. We will attempt to notify you before suspending services due to payment failure.
5. Cancellation & Refunds
You may cancel your subscription at any time from the customer portal. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial billing periods. Upon cancellation, hosted sites are backed up and shut down. Data is retained for 30 days after the billing period ends, after which it is permanently deleted.
6. Data Protection
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We act as a data processor for your organisation's data. You remain the data controller. We will not access, use, or share your data except as necessary to provide the service or as required by law.
7. Intellectual Property
Gatherova software, including the plugin, platform, and all associated code, is our intellectual property. Your subscription grants you a non-exclusive, non-transferable licence to use the software for the duration of your subscription. You may not reverse engineer, copy, or redistribute the software.
8. Limitation of Liability
To the maximum extent permitted by law, Gatherova shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services. Our total liability shall not exceed the amount you have paid us in the 12 months preceding the claim.
9. Service Availability
We aim for 99.9% uptime for hosted services but do not guarantee uninterrupted service. Scheduled maintenance will be announced in advance where possible. We are not liable for downtime caused by factors outside our control, including but not limited to internet outages, third-party service failures, or force majeure events.
10. Changes to Terms
We may update these Terms from time to time. Material changes will be notified via email at least 30 days before taking effect. Continued use of the service after changes take effect constitutes acceptance of the updated Terms.
11. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact
For any questions about these Terms, please contact us at [email protected].